Features

Inbound Calls

Calls are answered by a customized AI voice agent which improves over time: your agent can be tweaked on an ongoing basis to improve its performance and handling of edge cases.

Outbound Calls

You can use outbound calling to follow up with customers, stay in touch with leads, and make cold calls to your heart’s content — your AI agent is your salesperson.

Crawling

Add your website or FAQ documents to your AI agent so it can answer questions about your content, in addition to the usual things like booking meetings and fulfilling requests.

Logging

There is a transparent record of all calls: who they are from, the duration, and a transcript. You can also test your agent without calling it via a chat screen in your dashboard.

Affordable

Plans start at just $49/mo for 100 calls, which is sufficient to support a wide array of businesses and use cases, and there is no commitment, so you can cancel any time.

Customization

Your AI agent can be highly customized to your use case. Whether it be for booking appointments, calculating mortgage payments, or answering FAQs, your customers will be impressed.

Routing

Calls can be routed or escalated to different numbers, and texts, emails, or webhooks can be sent to your team members, alerting them to specific customer needs.

Voices

Choose your preferred voice from a wide variety of languages and accents. Also change the timing and wording of certain responses, creating an experience consistent with your brand.

Service

We are committed to providing a high-quality experience, ensuring that your questions are answered and your agent revisions are implemented quickly and accurately.

FAQs

How does Simple Phones work?

After signing up, you’ll be asked a few questions about your business in order to generate a starter AI agent. Once generated, the agent will be able to answer questions, book meetings, and leave messages, by answering the phone at the number we assign. From there, you’ll be able to request customizations to the training data, wording, accents, behavior, phone number, and integrations as needed.

How much does Simple Phones cost?

Simple Phones starts at $49/mo for 100 calls/mo. If you anticipate your usage changing over time, you can always upgrade or downgrade at any time. We’ll cover the cost of the phone line and development costs of the agent, so don’t worry about that. Of course, there is no commitment, so you can cancel at any time.

How is the AI agent created?

The base agent we generate can answer questions, book appointments, and leave messages. Once you have the agent, you can request customizations for free on an ongoing basis. You can request changes to the language, the phone country code, FAQs, or talk with our team about advanced integrations with your business. We also keep an eye on things, observing interaction logs (which you can see too), and update the agent with new info and fixes and better handling of customer inquiries.

Can I continue to use my existing business phone number?

Yes, you can continue to use your existing business phone number. The only thing that changes is how you’d like to handle missed calls. For example, your current phone provider should have a way to forward missed calls to another number (the number we give you). Alternatively, you can set up your existing number to forward all calls to the number we give you, without any rings, and then have the AI agent decide what to do with the call, such as pre-screening callers before deciding to pass them to a live agent, or having them leave a message. Get in touch with us if you’d like to discuss a specific use case!

Does the AI integrate with my customer management system?

Yes, whether you have a very popular CRM, or something that is completely homemade, our team can dive in and figure out how to make it work with your back end, so when your customers call, their requests can be fulfilled, and information can flow to the right place. We can also work with popular tools like Zapier, so when a customer provides information, we can send a webhook in a format structured to your needs.

Is the agent able to handle complex customer inquiries?

Yes, base agent is just the beginning. You can request all sorts of additions to your agent, such as a price calculator, custom knowledge base, or a searchable directory of currently available products or listings. For one hospital, we created a custom database of 5,000 doctors, so that when a patient calls and asks for their doctor by name, we can retrieve their information and book an appointment. In cases where a customer inquiry is unexpected or outside the scope of the AI’s capability, we can have the call transferred to a member of your team, or have them leave a message.

What countries can I get an agent in?

We offer phone numbers in these countries: United States (+1), Canada (+1), Puerto Rico (+1), South Africa (+27), Belgium (+32), France (+33), Romania (+40), Switzerland (+41), United Kingdom (+44), Austria (+43), Sweden (+46), Germany (+49), Brazil (+55), Australia (+61), New Zealand (+64), Japan (+81), Portugal (+351), Ireland (+353), Finland (+358), Bulgaria (+359), Lithuania (+370), Estonia (+372), Croatia (+385), Slovenia (+386), Czechia (+420), and Israel (+972). Additional documentation, such as an excerpt from your country’s commercial register, may be required to obtain a phone number.

What languages or accents do you support?

We can create an AI agent that understands, responds in, and has an accent in these languages: Chinese, Danish, Dutch, English (US, British, Australian), French, German, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil & Portugal), Russian, Spanish, Swedish, Turkish, and Ukrainian.

What if I cancel or go over my calls per month?

If you cancel your plan, or you exceed the number of calls per month for your tier, your phone numbers will be released. However, we’ll keep your AI agent ready if you decide to get started again. Whenever you’re ready to request a new number, just subscribe to a new plan.

Can I see a demo before signing up?

Yes, you can call our demo agent at +1 (786) 472-6102, which can book an appointment in a calendar, answer general questions, or leave a message with our team. You can also book a live call with a real human from our team at calendly.com/simplephones/demo.

What if I still have questions?

You can use the live chat on the bottom-right of your screen, or email us at support@simplephones.ai. We’re committed to providing prompt and effective support, to help ensure a successful integration of an AI agent into your business — one that will impress your customers.